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A Rejoinder to HBR's Recent Blog on Starting a New Job and the Role of Culture culture first 100 days / career

The Harvard Business Review published a blog post with some advice about what to do in your First 100 Days. The blog was entitled When you Start a New Job, Pay Attention to These 5 Aspects of Company ...

Did We Throw the Baby Out with the Bathwater on Rank & Yank? managing call centers

Don't worry. This post is not a recommendation to bring back Rank & Yank carte blanche.

I am really excited about the paper my colleagues and I just published in the Journal of Consulting Psychology ...

First 100 Days: The Critical Role a Personal BOD Plays first 100 days / career

A lot has been written recently about having a personal Board of Directors (BOD). It's certainly true that having a group of trusted people you can turn to for counsel is never a bad idea.

But there ...

Perks and Popularity Aren't Culture culture leadership: delivering operational outcomes

The New Yorker recently had an article about corporate culture: https://www.newyorker.com/magazine/2018/01/22/improving-workplace-culture-one-review-at-a-time

One of the key points of the article was...

Are Your 1-1 Meetings with Direct Reports Feeling Stale? Add Conscious Leadership... leadership: developing others/building teams

I co-wrote this post with Sue Heilbronner, co-founder of Merge Lane, a VC fund that invests in companies with at least one female senior leader. You can read the post on her site at: https://www.suehe...

The Real Lesson in the Taoist Farmer Story leadership: managing yourself

I wrote about the Taoist Farmer story in another post Schrodinger's Cat and the Value of Uncertainty in a Continuously Connected World, but as I continue to work on myself, it reveals new layers of me...

The Future of Call Center Outsourcing and the One Question that will Determine the Winners managing call centers

I don't have a crystal ball, and I don't know who will be the largest and most wildly profitable Call Center outsourcer in the next five or ten years, but I do know the one question the winner will ha...

Facilitation, Fascism, and the Avoidance of Actual and Metaphorical Fatalities culture leadership: developing others/building teams

Many years ago, before I had much experience with facilitation, I remember reading an article on effective facilitation techniques. I have forgotten the whole thing except for the guidance on how to ...

Getting Clear on Your Position in a Conflict leadership: developing others/building teams

I recently taught my Influence at Work class. The content is built around a simple model: focus on and bring out your position, focus on and help bring out the other's position, and focus on strengt

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The Fifth Discipline, Prima Donnas and Seeing the Same Game culture leadership: developing others/building teams leadership: managing yourself

Almost 25 years ago, one of the best-selling management books of all time was released: Peter Senge’s The Fifth Discipline. I know I was in the minority, but to be honest, I was not a big fan of the

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Miles Davis’ Sagacious Advice for Leaders first 100 days / career leadership: managing yourself

In his autobiography, Miles Davis, the world renowned jazz trumpeter and band leader, claims to have changed…not just his style, but all of music six times. A bold claim to be sure, but many jazz mu

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A Vase of Roses Sounds Nice, but Not Always leadership: creating the strategic context

Roses have been a profession of love through the ages. They are beautiful. They are thoughtful. They are heartwarming. They can express sympathy. And they have been getting men out of the doghouse sin...

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